Privacy Policy

Who we are

Victoria Falls Canoeing Company, 5985 Mkhosana Township, Victoria Falls, Zimbabwe. You can reach us at info@vicfallscanoeing.com or on +263 77 994 0364. This policy covers the website vicfallscanoeing.com.

What we collect

• Booking and contact forms: your name, email address, phone or WhatsApp number, country, trip dates, group size, pickup details, activities you are interested in, and any message you write (including dietary or medical information you choose to share so we can look after you safely).
• Messages sent through WhatsApp, phone or email: whatever you send us.
• Website usage: we use Koko Analytics, a privacy-friendly analytics tool that counts page views without using cookies and without identifying individual visitors.
• Security logs: our hosting and security tools may record IP addresses and request details to detect abuse and spam.

How we use it

• To reply to your enquiry, confirm availability and price, and arrange your trip and pickup.
• To send you a secure payment link and manage your booking.
• To keep guests safe on the river, for example by knowing about medical needs you tell us about.
• To understand which pages are useful and to keep the website secure.

Who we share it with

We do not sell your personal information. We share it only where needed to run your trip, for example with our guides and camp team, third-party activity providers you ask us to book, and our payment provider. These parties receive only what they need.

Third-party content on this site

Some content is loaded from other companies, who may receive your IP address and set their own cookies under their own policies: Google Fonts (typefaces), Tripadvisor and WeTravel (review widgets), Google Maps (map on the Contact page), and WhatsApp (chat links, when you click them).

Cookies

Our own site does not set tracking cookies. Cookies may be set by the third-party content listed above. You can block or delete cookies in your browser settings.

How long we keep it

We keep enquiry and booking information for as long as needed to deal with your trip and for our business and legal records, and then delete or anonymise it.

Your rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, and you can object to how we use it. Email us at info@vicfallscanoeing.com and we will respond. We aim to handle personal information in line with applicable data protection laws, including those that may apply to guests visiting from other countries.

Security

We use reasonable technical measures to protect the website and the information sent through our forms. No online system is completely secure, so please avoid sending payment card details by email or WhatsApp. Payments are made through a secure payment link.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.